You are here: Home » Moodle » Moodle Faqs Staff

Moodle FAQs - for Staff

This page is for LSE staff using Moodle. If you are a student, visit Moodle FAQs for students

Staff are invited to enrol in the Moodle Users' Group course on Moodle for more support materials and access to forums. If you cannot find the answer you need here, please contact for further help.




How do I log into Moodle?

Go to and log in using your LSE network username and password.

Return to Start of the page

I don't know my Moodle username/password

Your Moodle username/password is the same as your LSE network username/password (i.e. what you use to log into LSE public computers).

Return to Start of the page

How do I change my Moodle password

Your Moodle password is always the same as your LSE network password. So, if you want to change it on Moodle, you'll have to change it on the network. You can do this in LSE for You. See Passwords: online guides and FAQs for instructions.

Return to Start of the page

What is the difference between the 'Teacher' role and 'Teacher (Editor)' role on Moodle?

Return to Start of the page

How do I become a 'Teacher' or 'Teacher (Editor)' on Moodle?

If you enrol yourself on a course, you only have student level access. That means you cannot see student grades, read their assignments, view their activity etc. To do that you need to be a 'Teacher' or 'Teacher (Editor)' on the course.

Return to Start of the page

I want to request a new Moodle course. What do I do?

To request the creation of a new course email the following information:

  1. The name of the course
  2. The name(s) of the Teachers/Editors to be added onto the course

LTI will create the course and email you back.

Return to Start of the page

How do I make a course available to students? *

By default courses are set to be unavailable to students. Once your course is ready, you can make it available to students by following the steps below:

  1. Log into Moodle and go to your course
  2. Look in the Administration block and click Edit settings
  3. Change the Visible setting to 'Show'
  4. Click 'Save' changes on the bottom of the page

Your course will now be listed, and will appear on students' 'My Courses' list and when students search for it.

Note: When a course is available anyone with an LSE username / password can enrol (have access) to it. If you wish to restrict the access of your Moodle course to only your students you can use an enrolment key.

* Moodle 'Teacher/Editors' ONLY

Return to Start of the page

How do I restrict access of a Moodle course to specific students using an enrolment key? *

Anyone with an LSE account (username /password) will be able to enrol (add themselves as student) onto Moodle courses. If you want to restrict access to specific students you can create an enrolment key.

An enrolment key is a password you create and distribute to only those you want to have access in your Moodle course. For example you can create the enrolment key in Moodle and distribute it to your students during their first class or lecture.

To set an enrolment key (or view/remove an existing one):

  1. Log into Moodle and go to your course.
  2. In the Administration block go to Users > Enrolment methods > Self enrolment
  3. Enter an enrolment key. Tick 'Unmask' to see what you are typing.
  4. To remove an existing enrolment key, just delete it.
  5. Click 'Save changes' at the bottom of the page.

Don't forget to check that the course is available to students for enrolment

You will notice there are a number of other settings you can use to control self enrolment. Click the blue question mark next to each to find out more.

To manage enrolments (i.e. control who has access to your course) you can follow the steps below:

1. Request that all students enrol by a specific date.
2. Once this date passed change the enrolment key so that no further enrolments are accepted.
3. Check who has enrolled in your course and add or remove students. See How do I manually add or remove students from my Moodle course?

* Moodle 'Teacher/Editors' ONLY

Return to Start of the page

How do I check which students have access to my course? *

  1. Log into Moodle and go to your course.
  2. In the People block click Participants.
  3. Choose Student in the Current role menu at the top .

* Moodle 'Teacher/Editors' ONLY

Return to Start of the page

How do I prevent people from enrolling themselves on my course?

  1. In the "Settings" block, click "Enrolment methods", and click "Self enrolment (student)"
  2. Set "Allow self enrolment" to "No"

Note that doing this means you will need to enrol your students manually.

Return to Start of the page

How do I add students or teachers to my Moodle course? *

Go to your course in Moodle, and In the Administration block, go to Course administration > Users > Enrolled users. Check the list to see whether the user is already enrolled on this course.

If they are:

  1. Check the Roles column to see what role they have. If the role they need (e.g. student, teacher) is not listed, click the add button Moodle Add Role button and choose the appropriate role.

If they are not:

  1. Click the Enrol users button at top right (or bottom right).
  2. Choose the role you wish to add in the menu at the top.
  3. Type the student or teacher's surname into the Search field at the bottom and press enter.
  4. Find their name in the list, and click Enrol to add them to the course.

Return to Start of the page

How do I remove students or teachers from my Moodle course? *

Go to your course in Moodle, and In the Administration block, go to Course administration > Users > Enrolled users. Find the person in the list of enrolled users.

  1. Check the Enrolment method column to see how they have been added to your course. You cannot remove students who have been added by LSE IMS Messaging. They must drop the course in LSE for You.
  2. Click the grey "X" icon at the bottom-right of the enrolment method's box.
  3. A warning message will appear: Do you really want to unenrol user "Firstname Lastname" from course "coursename"?
  4. If you wish to do so, click "Continue"

Return to Start of the page

How do I make my course available to people ouside LSE?*

  1. Go to your course in Moodle and in the Administration block, click "Users", then "Enrolment Methods"
  2. If you do not see "Guest access" listed, select "Guest access" from the drop-down list labelled "Add method"
  3. Click the "eye" icon in the Guest access method's "Edit" column to enable it
  4. Now, in the Administration block, click "Edit settings"
  5. Scroll to "Guest access"
  6. Set "Allow guest access" to "Yes"
  7. Optionally, set a password so that only guests who know the password will be permitted access.
  8. Click 'Save changes' at the bottom of the page.
  9. Note: Guest access is a restrictive role. Guests can view resources but cannot participate in activities, such as forums, or quizzes.

Return to Start of the page

How do I prepare my course for a new academic year? *

Moodle courses are re-used year to year. Each September we remove students and their data (e.g. assignment submissions) only from the majority of your courses so that they are ready for the new cohort of students. Detailed information: Moodle End of Year Arrangements.

Start of year Checklist

Each September, before the start of an academic year we recommend you review this checklist:

Your homepage
Finally & most importantly
* Moodle 'Teacher/Editors' ONLY

Return to Start of the page

I want to use Moodle for something other than teaching

Use of Moodle at LSE is supported only for the purposes of teaching and learning (including staff development). LTI are unable to support the use of Moodle for purely administrative purposes, or other non-teaching uses.

Return to Start of the page

I can't download a file for editing *

You can't save a file from the course by right-clicking and choosing "Save as...". This just saves the Moodle 'container' page, rather than the file itself.

Cure: To save the file, click on the link first to open it in the browser, then use File > Save as... from the browser menu.

* Moodle 'Teacher/Editors' ONLY

Return to Start of the page

I edited a file, but my changes don't show up *

Did you upload it to Moodle?

The files on your computer or on your H: space, and the files within Moodle are completely independent. If you change a file on your H: space, for example, it remains unchanged on Moodle until you upload it.

Cure: Turn editing on, and click the Update button Moodle update iconalongside the File in Moodle. Click Add... to re-upload the file, and choose to overwrite the old one.

* Moodle 'Teacher/Editors' ONLY

Return to Start of the page

For links to other websites, e-packs or online journals, see My reading list link doesn't work on this page. If you’re linking to another file in Moodle, read on:

Have you uploaded the destination file to Moodle?

If you create a link to another file, you must make sure that that file is also uploaded into the same File resource on Moodle. For example, if the file readings.htm contains a link to a file article.pdf, then you have to upload both readings.htm and article.pdf into a single File resource in Moodle, otherwise the link won’t work.

Cure: Click on the Add an activity or resource link. A new window will launch from which you can choose to add resources, when you scroll to the bottom. Choose file and click Add and drag and drop or browse for the file to upload it (the one containing the link), then repeat the process to upload the destination file (the one being linked to). Before you save the resource as a whole, click on the main file and choose set main file.

Prevention: Whenever you create links within an HTML file, remember that these need to be uploaded too (as well as any images you insert).

* Moodle 'Teacher/Editors' ONLY

Return to Start of the page

There are weird symbols appearing in my documents *

This is a file encoding problem, which usually occurs in old HTML pages.

Cure: To fix individual problems, open the file in FrontPage, and replace the symbols if they do not look OK. Then select Format > Properties, click the Languages tab, and change "Save the document as" to "Unicode (UTF-8)". Save the file, then upload it to Moodle.

If you have inherited a course that has a large number of these problems, contact and we can help you fix them in bulk.

Prevention: If creating new HTML documents, always use the new LTI templates, available from the Moodle front page. If editing existing documents, follow the directions above to convert them to Unicode before uploading to Moodle.

* Moodle 'Teacher/Editors' ONLY

How do I add a reading list to my Moodle course?

That depends

Return to Start of the page

My reading list link doesn't work *

There are various types of links found in reading lists - check which of the following applies to you:

Is it an e-journal article?

Electronic journals sometimes go off-line, for example if the Library subscription expires, or journals might change the URL used to reference your article. This can be avoided through the use of stable URLs, which never change.

Cure: Locate the journal and then the article via the Library's journals page, to make sure that the article is still available online. If it is, replace the link in your HTML file with the correct stable URL (see 'Prevention' below).

Prevention: Always use stable URLs wherever possible. See Linking to e-journal articles for details.

Is it an e-pack item (scanned reading)?

This often occurs because a new academic term has begun, for which the e-pack must be renewed (see Renewing your pack). Links may become broken because the e-pack was not renewed, so the files have been taken off-line, or because the files moved to a new location on renewal.

Cure: Check the link URL corresponds to that sent to you by the e-packs service. If you have not received the URL, contact to request it.

Prevention: Check that the lecturer has renewed the e-pack (see Renewing your pack) and verify that the links still work.

Is it somewhere else on the web?

Cure: Visit the website in question and check whether the file is still there. It may have moved to a new location on the same server, in which case you'll need to update your link accordingly.

Prevention: Most websites other than e-journals do not use 'stable' URLs that can be relied upon to never change, so there is little you can do to ensure that your links remain operational forever. It is a good idea to check such links periodically to make sure they are still working. At the least, you should check these links when updating your reading lists for a new academic year or term.

Is it a file on your drive?

See Links within a page I uploaded don't work on this page.

* Moodle 'Teacher/Editors' ONLY

Return to Start of the page

My multiple-choice options won't shuffle *

Shuffling of the options within a multiple-choice question is controlled by two independent settings - one in the question settings, and one in the quiz settings.

Cure & prevention: First, update the quiz and set "Shuffle within questions" to "Yes". Next, edit the question, and make sure "Shuffle the choices" is set to "Yes".

* Moodle 'Teacher/Editors' ONLY

Return to Start of the page